Terms and Conditions
Prostate Cancer Trading Limited ("we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS"). For the avoidance of doubt, where we offer products for sale directly to our customers through the Sites, the sale of such products shall be subject to the TOS. Please read the TOS carefully before placing any orders on shop.prostatecanceruk.org. We recommend you should keep a copy of the TOS for future reference. If you do not accept any of the terms of the TOS you should not submit an order to purchase products on the Sites. By visiting shop.prostatecanceruk.org, you are accepting and consenting to the practices described in the Terms and Conditions and Privacy Policy.
Prostate Cancer Trading Limited, registered in England (06157784), is a wholly owned subsidiary of Prostate Cancer UK. Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). A company registered in England and Wales and limited by guarantee (02653887). VAT 905941518. Registered office: Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN. If you have any comments about Prostate Cancer shop, you can email us at shop@prostatecanceruk.org.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 18 you must let your parent or guardian know about PROSTATE CANCER TRADING LIMITED's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18.
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Registration
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address shop@prostatecanceruk.org. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify PROSTATE CANCER TRADING LIMITED immediately of any breach of security or unauthorised use of your account.
Please refer to our Privacy Policy for information about how we use your data.
Eligibility to purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the PROSTATE CANCER TRADING LIMITED terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to PROSTATE CANCER TRADING LIMITED, whose applications are acceptable to PROSTATE CANCER TRADING LIMITED and who have authorised PROSTATE CANCER TRADING LIMITED to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. PROSTATE CANCER TRADING LIMITED reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where PROSTATE CANCER TRADING LIMITED feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide to PROSTATE CANCER TRADING LIMITED (unless you checkout as a guest) will also be shared with its parent company PROSTATE CANCER UK. Where there is a legal obligation to do so, we may disclose your information to any relevant authority (for example for fraud prevention) including regulators. Marketing communications will only be sent by PROSTATE CANCER TRADING LIMITED and PROSTATE CANCER UK.
Please refer to our Privacy Policy for further information about how we use your data.
Orders
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
PROSTATE CANCER TRADING LIMITED offers products for sale that are in stock and available for dispatch from our distribution centre.
If you have ordered an item and it is no longer in stock, a member of our team will contact you to let you know. The item will be cancelled off your order and you will be given the choice of waiting for the item to come back in to stock or given a refund. At this time, you may choose to register your email address for notification of arrival of the selected merchandise not held in stock. If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
PROSTATE CANCER TRADING LIMITED will store a record of your transactions for a minimum of one year.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and PROSTATE CANCER TRADING LIMITED will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of PROSTATE CANCER TRADING LIMITED.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Payment
The Prices of all products available for sale on the Sites will be displayed in GBP (£), and will be inclusive of VAT. Payment can be made by Visa, MasterCard and Maestro cards, and any other methods which may be clearly advertised on the Site from time to time. We DO NOT accept CASH payments. Payment will be debited and cleared from your account on placement of your order by PROSTATE CANCER TRADING LIMITED. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to PROSTATE CANCER TRADING LIMITED, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, PROSTATE CANCER TRADING LIMITED uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Insurance and delivery
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
PROSTATE CANCER TRADING LIMITED insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by PROSTATE CANCER TRADING LIMITED, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
Some courier services can deliver an order to certain destinations without collecting a signature. If this option applies to your shipping address, the signature opt out will be set by default. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that PROSTATE CANCER TRADING LIMITED can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. On occasion, some courier services may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. PROSTATE CANCER TRADING LIMITED is not responsible for any delays caused by destination customs clearance processes. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Intellectual Property Rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including PROSTATE CANCER TRADING LIMITED Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by PROSTATE CANCER TRADING LIMITED and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
Content
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. PROSTATE CANCER TRADING LIMITED tries to ensure that the information on this site is accurate and complete. PROSTATE CANCER TRADING LIMITED does not promise that PROSTATE CANCER TRADING LIMITED's Content is accurate or error-free. PROSTATE CANCER TRADING LIMITED does not promise that the functional aspects of the Site or PROSTATE CANCER TRADING LIMITED's Content will be error free or that this Site, PROSTATE CANCER TRADING LIMITED Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of PROSTATE CANCER TRADING LIMITED and we accept no responsibility for any such views expressed in any media.
No Commercial Use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Your Activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
Third Party
We may include hyperlinks on this Site to other websites or resources operated by parties other than PROSTATE CANCER TRADING LIMITED, including advertisers. PROSTATE CANCER TRADING LIMITED has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Your Rights
You have certain rights under the law. In England these include:
That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
Certain remedies if a product is defective; and
A right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective (see Cancelling your order).
Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
Limits On Our Liability
Products offered for sale on the Site are supplied ‘according to availability’. Save for any express warranty provided under these TOS, PROSTATE CANCER TRADING LIMITED gives no warranty, condition, undertaking or term, express or implied, statutory or otherwise, as to the condition, performance, satisfactory quality or fitness for purpose of the products, that goes beyond the description of the products included in the relevant order and all such warranties, conditions, undertakings and terms are excluded to the fullest extent permitted by law.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
Nothing in this Agreement is intended to affect your rights under the law (see "Your Rights" above).
If PROSTATE CANCER TRADING LIMITED fail to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and PROSTATE CANCER TRADING LIMITED knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
Compensation
At our request, you agree to compensate us fully, defend us, and hold us PROSTATE CANCER TRADING LIMITED harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
Our Relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and PROSTATE CANCER TRADING LIMITED as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of PROSTATE CANCER TRADING LIMITED, and we shall not be liable for any representation, act, or omission on your part.
No Waiver
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
Governing Law
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.
If any of the provisions contained in these TOS is found to be invalid, null and void or inapplicable for any reason, such provision will be deemed to be separable and will not prejudice the validity and applicability of the other provisions.
Last updated August 2023